Changes to Prescription Requests

We have changed our prescription request process to reduce the need for patients to visit our sites to request prescriptions. From Friday 27th March 2020 we will no longer be accepting paper prescription requests. You can request medication in the following ways: 

- Online Services (If you are not signed up call us on 02392 009191 between 2pm and 5pm)

- NHS App

- Via your local pharmacy

Click the link below for more information:

Prescription Requests.pdf

Our clinical system provider, SystmOne, allows us to offer our patients convenient services through the secure website SystmOnline.

Once registered with the service (details below), you will be able to log in and do the following:

  • Review and order your repeat prescriptions
  • Make an appointment
  • Cancel an appointment
  • View your summary care record
  • See a detailed view of your coded medical record
  • Update your contact details
  • Answer questionnaires on your medical health and the practice's services.

Here is a video about the benefirs of Online Services.

Registering for Online Services

To register for our SystmOnline you will need to visit the practice, bringing with you a form of photo identification such as a drivers licence or passport. You will then be issued with a username and password.

Please be aware that while ultimately the safety and security of the information in your online record is your own responsibility to protect. A few simple steps to help keep your information secure are below, however this is not a comprehensive list.

  • Do not share your account details with anyone you do not want to have access.
  • Do not leave your computer/laptop/mobile device unattended whilst logged in.
  • If you feel the security of your account has been breached, contact your local surgery immediately.

Repeat Prescriptions

Repeat prescriptions are normally for patients on long-term treatment and have to be arranged after consultation with your doctor.

Repeat prescriptions can be ordered in the following ways;

Please allow 72 working hours before collecting your prescription. If collecting from you nominated pharmacy, please check for their usual collection turnaround times.

Urgent Prescriptions

It is the patients' responsibility to request repeat prescriptions in a timely manner to ensure that you do not run out of your regular medications.

Urgent requests for medication will only be considered for the medications below:

  • Inhalers
  • Epilepsy Medication
  • Insulin
  • GTN Spray
  • Blood Thinners
  • Water Tablets
  • Transplant Medication
  • Hydrocortisone Tablets/ Prednisolone
  • Epipen
  • Parkinson's Drugs

'Priority' Prescriptions will be available for collection after 17:30 weekdays. Please note: No other medications will be treated as 'Urgent'.

This is a clinical decision made by the GP's to ensure safe prescribing for our patients. Our Medical Receptionists will not be able to alter this decision.

Electronic Repeat Dispensing

Electronic Repeat Dispensing (eRD) makes managing your repeat prescriptions easier. If you are on a regular repeat prescription you may be eligible for eRD. eRD will automatically send your repeat prescription to your pharmacy, removing the need for you to request it from us first. If you would like to sign up to eRD, please let us know.

For more information about how the NHS Electronic Repeat Dispensing (eRD) service works. Please click here to watch a short video.

We are collaborating with NHS  Business Services Authority (NHSBSA) who is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Over The Counter Medications

Since September 2018, guidance on what we can prescribe has changed. We no longer prescribe 'over the counter medicines' unless in exceptional circumstances.

Over the counter medicines are medicines which are available to buy from local pharmacies or supermarkets.

This change has come in to place to help the NHS manage its resources sensibly.

For more information please click on the link below:

Over The Counter Medicines.pdf

Gluten Free Prescribing

NHS England has undertaken a national consultation of prescribing of Gluten Free. This consultation has led to a number of Gluten Free items no longer being available on prescription on the NHS from 1st December 2018.

To view our Gluten Free FAQ please click on the link below:

Gluten Free FAQ.pdf

Structured Medication Reviews

What is a Structured Medication Review (SMR)?

A Structured Medication Review (SMR) is a detailed look at the medications you’re taking and how you’re finding them. You will have had many medication reviews through your patient journey in general practice. Each time we prescribe a drug for you, we check to make sure it’s the most appropriate medication.

Additionally, with any repeat prescribed medication, we check periodically to make sure it’s the best medication for you.

Medical research and best practice advance all the time, and as your health needs change, we need to ensure your medications are still the best we can offer. You might not have been aware of this happening, but your GP would have been asking the questions they need to consider as part of a regular consultation.

The GP would ask things like: How are you feeling? Do you think things are improving? Are you having any difficulty with your medication?

We’ll invite patients on multiple regular medications, who are frail or vulnerable, or who have medicines with a higher risk of complications, to have their medicines checked. This is a Structured Medication Review. Shared decision-making is essential, and we’ll look in detail, together with you, at the medications you’re currently taking. We want to make sure they’re still the most appropriate for you, and that you’re managing well with them.

Where patients have a higher risk of complications due to their health conditions or the medicines they take, medication reviews can help to prevent hospital admissions. 

A qualified member of our team will always carry out Structured Medication Reviews. We complete reviews on a regular schedule, but other events might lead us to review your medication at a different time. A hospitalisation or concern from a health professional who’s caring for you might be a reason for a review. If you have concerns or need additional support to manage the medicines you’re taking, you can ask for a review.

We’ll ask you to bring all the medicines you take to the appointment with you so that we can check what you’re currently taking. This helps to ensure we’re both talking about the same medicine.

A Structured Medication Review is just one tool we use to help keep you as fit and healthy as possible. If you have concerns about your health or medication, please speak to a member of our team.