Coronavirus Information (COVID-19)
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Do not go to a GP surgery, pharmacy or hospital.
NHS Guidance - Updated 24/03/2020
We have temporarily closed our Heyward Road and Paulsgrove branches. This is to protect patients and staff. Patients will continue to be seen at our other sites during this time.
We have temporarily suspended our online appointment booking functionality. This is to protect patients and staff from COVID19 (Coronavirus). To contact the practice, use eConsult, or telephone us on 02392 009191.
We would like to encourage patients to not to walk in to our surgeries during this time unless you have an appointment. This is to minimise the risk of virus transmission to patients and staff.
If you are self-isolating you need an isolation note from NHS online. Click here to get an isolation note.
If you have symptoms such as a newly developed cough or a fever above 37.8 degrees celsius, you should stay at home and self-isolate for 7 days. This advice relates to people who have travelled as well as those that have not travelled recently.
If a member of your household has been told to self-isolate for 7 days due to a cough, high temperature or other virus symptoms, you must also self-isolate for 14 days. This is because it may take longer than 7 days before symptoms develop.
Please do not call the surgery or NHS 111 regarding coronavirus unless you need help with your symptoms.
Please visit the dedicated NHS 111 coronavirus website: https://111.nhs.uk/covid-19 for further information.
To protect yourself and others, do not go to a GP, pharmacy or hospital.
You can accdess up to date information regarding coronavirus in other languages via the 'Doctors Of The World' website. To access this information, please click here.
How long to stay at home
- if you have symptoms of coronavirus, you'll need to stay at home for 7 days
- if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
Read NHS advice about staying at home.
If you are self-isolating you need an NHS isolation note for your employer. To obtain an isolation note, click here.
How to avoid catching and spreading coronavirus (social distancing)
Everyone should do what they can to stop coronavirus spreading.
It is particularly important for people who:
- are 70 or over
- have a long-term condition
- are pregnant
- have a weakened immune system
wash your hands with soap and water often – do this for at least 20 seconds
always wash your hands when you get home or into work
use hand sanitiser gel if soap and water are not available
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin immediately and wash your hands afterwards
avoid close contact with people who have symptoms of coronavirus
only travel on public transport if you need to
work from home, if you can
avoid social activities, such as going to pubs, restaurants, theatres and cinemas
avoid events with large groups of people
- use phone, online services, or apps to contact your GP surgery or other NHS services
do not touch your eyes, nose or mouth if your hands are not clean
- do not have visitors to your home, including friends and family
If you're at high risk
The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You'll be given specific advice about what to do.
Do not contact your GP or healthcare team at this stage – wait to be contacted.
How coronavirus is spread
Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.
Similar viruses are spread in cough droplets.
It's very unlikely it can be spread through things like packages or food.
If you're pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstretricians and Gynaecologists.
There are some countries and areas where there's a higher chance of coming into contact with someone with coronavirus.
If you're planning to travel abroad and are concerned about coronavirus, see advice for travellers on GOV.UK.
Treatment for coronavirus
There is currently no specific treatment for coronavirus.
Antibiotics do not help, as they do not work against viruses.
Treatment aims to relieve the symptoms while your body fights the illness.
You'll need to stay in isolation, away from other people, until you have recovered.
Coronavirus (COVID-19) pandemic and your information
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.
The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.