INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS (COVID-19) INFECTION
NHS Guidance - Updated 27/03/2020
Changes to prescriptions: We have changed our prescription request process to reduce the need for patients to visit our sites to request prescriptions. From Friday 27th March we will no longer be accepting paper prescription requests. You can request medication in the following ways:
- Online Services (If you are not signed up call us on 02392 009191 between 2pm and 5pm)
- NHS App
- Via your local pharmacy
Please make sure you have a nominated pharmacy for us to send your prescription to. You can nominate a pharmacy by calling us or by letting your local pharmacy know,
We have temporarily closed our Heyward Road and Paulsgrove branches. This is to protect patients and staff. Patients will continue to be seen at our other sites during this time.
We have temporarily suspended our online appointment booking functionality. This is to protect patients and staff from COVID19 (Coronavirus). To contact the practice, use eConsult, or telephone us on 02392 009191.
We would like to encourage patients to not to walk in to our surgeries during this time unless you have an appointment. This is to minimise the risk of virus transmission to patients and staff.
If you are self-isolating you need an isolation note from NHS online. Click here to get an isolation note.
If you have symptoms such as a newly developed cough or a fever above 37.8 degrees celsius, you should stay at home and self-isolate for 7 days. This advice relates to people who have travelled as well as those that have not travelled recently.
If a member of your household has been told to self-isolate for 7 days due to a cough, high temperature or other virus symptoms, you must also self-isolate for 14 days. This is because it may take longer than 7 days before symptoms develop.
Please do not call the surgery or NHS 111 regarding coronavirus unless you need help with your symptoms.
Please visit the dedicated NHS 111 coronavirus website: https://111.nhs.uk/covid-19 for further information.
To protect yourself and others, do not go to a GP, pharmacy or hospital.
Register for Online Services
Our practice now offers a wide range of services through our website, register to gain access to:
- Online Appointment Booking
- Repeat Prescription Ordering
- View Your Medical Record
To register, please ask at reception or call us on 02392 009191