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Online Services

Our clinical system provider, SystmOne, allows us to offer our patients convenient services through the secure website SystmOnline.

Once registered with the service (details below), you will be able to log in and do the following:

  • Review and order your repeat prescriptions
  • Make an appointment
  • Cancel an appointment
  • View your summary care record
  • See a detailed view of your coded medical record
  • Update your contact details
  • Answer questionnaires on your medical health and the practice's services.

Non-Acceptable Reasons for an On-line Routine appointment

Routine on-line appointments should not be used for NON-NHS work. Often a fee is involved and specific information / administration required  this includes:

  • Medical reports
  • Letters to Employers
  • Insurance / Assurance Claims
  • Work Medicals

In these circumstances we would kindly request that you contact the reception team for assistance or use eConsult.

Registering for Online Services

To register for our SystmOnline you will need to visit the practice, bringing with you a form of photo identification such as a drivers licence or passport. You will then be issued with a username and password.

Please be aware that while ultimately the safety and security of the information in your online record is your own responsibility to protect. A few simple steps to help keep your information secure are below, however this is not a comprehensive list.

  • Do not share your account details with anyone you do not want to have access.
  • Do not leave your computer/laptop/mobile device unattended whilst logged in.
  • If you feel the security of your account has been breached, contact your local surgery immediately.

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Have Your Say

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Click here to view a short video about our eConsult service and how it can save you time.

Please click here to take part in our patient satisfaction survey.



Welcome to Portsdown Group Practice


About us

A group of six surgeries covering Portsmouth and the surrounding area.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking opening times to letting us know what you think of us.

Serving You

Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Patients, once registered, work together with our healthcare professionals to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Patient Reference Group

Our Patient Reference Group is a joint venture between the practice and our patients, helping to make services more user-friendly and improve patient experience by working in partnership and identifying issues that are important to patients. The main role of the Reference Group is to give the practice feedback on any areas we are seeking to improve or alter to adapt to changes within the NHS or patient requirements. To get involved, or review previous reports on actions taken due to the reference group, please check the "Have your say" link at the top right of any page on our website.

Practice Policies

It is our patients' responsibility to familiarise themselves with our Practice policies to understand both how we must interact with our patients and their health records, as well as how patients must act when in our surgeries or interacting with our staff. All of the relevant policies can be found on our Practice Policies page. 


We all have the right to good health care, and your feedback is important in making sure we provide the best service we can. If you feel unhappy with your experience at one of our surgeries it is worthwhile to notify us of your concerns early on, as we may be able to rectify the issue quickly. We encourage you to provide feedback either in writing or via email at Please note that emails sent to this email address will not be seen by clinical staff.

Please like the Portsdown Group Practice Facebook Page to keep up to date with all the latest news.

Green Impact

The Practice is keen to ensure that we are working in an environmentally and economically sustainable way. We have joined the Green Impact Project to help us look at different ways to achieve this.  We will look at reducing our waste, reduce practice costs and address the risks of climate change, whilst keeping you informed of our progress.   


We were last inspected in December 2018 and awarded an overall good rating. The report can be found here.

(Site updated 18/10/2019)

Contact Details

Portsdown Group Practice

Contact Telephone

023 92009191

Crookhorn Lane Surgery

Contact Telephone

02392 009191

Paulsgrove Surgery

Contact Telephone

023 9200 9191

Cosham Park Avenue Surgery

Contact Telephone

02392 009191

Somerstown Surgery

Contact Telephone

02392 009191

Heyward Road Surgery

Contact Telephone

02392 009191
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